To ensure consistency of your hotel’s desired service standards. To ensure that 9+ service is provided to all hotel guests on a daily basis. It is grounded on the NPS guest service rating system.
We strive on continuous improvements of your hotel based on your hotel’s objectives and through our tailored learning modules and guidance.
By being in accordance with our established service standard audits & guidelines, we ensure your boutique hotel service objectives is achieved.
Our Services
“CREATING STRUCTURE WITHIN THE BOUTIQUE HOTEL INDUSTRY IN THE CARIBBEAN”
As boutique hotel specialists, we have tailored an effective program that will guarantee service quality & performance improvement. Our boutique hotel inspection & membership program was carefully crafted while holding each unique characteristics of your individualistic hotel in mind!
Our service standards is committed to consistently deliver great service. As we know, to stay competitive in the hotel industry, continuous improvement is vital! However, it’s not always easy to pinpoint your areas of improvement. Which is why you need valuable (guest) service feedback. Here is where we can really support you. Our anonymous on-site comprehensive service assessments will allow you to dive deeply into the guest experience and every stage of their journey. Each department is individually scored and supported by a detailed written narrative, which provides an overview of the service experience along with clear recommendations on how it could be corrected and improved.
With the assistance of our collected data, we will benchmark & measure your hotel’s performance against competitors to discover how to improve your performance.
Our tailored customer-service training program aims to provide a consistent 9+ service to all hotel guests on a daily basis. It’s established on the Kaizen philosophy of continuous improvement. This way, all direct-contact employees can provide a 9+ service which in return will generate personalized service which consequently leads to positive hotel ratings and recommendations and overall experience and satisfaction during their stay.
“Tantalize your taste buds, provoke your palate, and stimulate your senses!”
We are a platform for establishments such as restaurants and wine distributors and other food & beverages suppliers, inspired chefs and sommeliers, and is dedicated to educating our Aruban community in the field of Gastronomy. Our mission with our gastronomical events is to establish unity amongst wine and food enthusiasts as well as enriching awareness and knowledge through the production of events and activities.
What makes us different?
We are a dynamic hospitality management company focused on quality assurance for small to medium-sized hotels in the Caribbean region. We provide customized quality assurance assessment audits, benchmarking analysis and trainings.
To create structure within the hotel boutique hotel industry in the Caribbean.
By Focusing on 9+ guest service standards, continuous improvement and compliance.
Our Information:
Hospitality Quality Assurance, LLC | Aruba Chamber of Commerce: H45862.0 | Copyright 2022 | info@hqassurance.com